About the performance reporting framework

The framework is a mandatory system of performance reporting to ensure that all councils are measuring and reporting on their performance in a consistent way.

The framework is made up of 66 measures and a governance and management checklist of 24 items which together build a comprehensive picture of council performance.

Why do we need the framework?

Effective performance reporting by councils is essential for ensuring accountability to residents and ratepayers as to how public money is being spent and the quality of services delivered.

A Victorian Auditor-General's Office (VAGO) report found that council performance reporting had limited relevance to residents and ratepayers because it lacked information about the quality of services, the outcomes being achieved and how these related to councils' strategic objectives.

The government has acted on the Auditor-General's recommendations and introduced a mandatory system of performance reporting to improve the transparency and availability of performance information about councils. 

How will the framework be implemented?

Comparative performance information has been reported for the first time in council's annual reports to their community for the 2014/15 year. 

Residents and ratepayers can now view their council's results alongside a council explanation at www.KnowYourCouncil.vic.gov.au. Over time, councils will report up to 4 years of historical data and 4 years of forecast data to enable the community to observe trends.

Can I benchmark my council's performance?

An interactive website has been developed that enables the community, councils and the Government to benchmark and compare similar councils at www.KnowYourCouncil.vic.gov.au.

Who was consulted in the development of the framework?

A wide ranging consultation process was undertaken to inform the development of the framework including:

  • establishment of a project governance and advisory structure involving local government CEOs, mayors, practitioners, subject matter experts, peak associations, the Victorian Auditor-General's Office and other state departments
  • release of a Directions Paper (PDF 831.3 KB) or (DOC 1.1 MB), Working Paper (PDF 344.3 KB) or (DOC 1012.5 KB) accompanied by submissions/engagement opportunities to seek feedback
  • holding regional workshops, community focus groups, CEO and mayor forums attended by over 2,000 stakeholders
  • intensive site visits with a representative group of 11 councils and participation of 79 councils in a pilot program to road test and refine the framework.

Page last reviewed on 27 November 2015

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